Master Degree in Clinical and Educational Psychology

Coconino Community College Flagstaff, Arizona  56 credits towards Associate Degree in General Studies/Criminal Justice Classes completed include Substantive Criminal Law, Introduction to Administration of Justice, Rules of Evidence and Constitutional Law  Cumulative GPA: 4 University of Phoenix Phoenix, Arizona  Master of Business Administration  August 2006 to October 2006  Cumulative GPA: 4.0 Flinders University of South Australia Adelaide, Australia  Bachelor of Arts, graduated 1980  Major: Clinical and Educational Psychology/Minor: History  Diploma in Applied Psychology  Cumulative GPA: 3.75  Master of Clinical Psychology

Guest Services

GUEST SERVICE REPRESENTATIVE AT KOA

RESPONSIBLITIES INCLUDED:

• Make and confirm reservations made via phone, internet or in person.
• Provide attentive, courteous and efficient service to all guests prior to arrival and throughout their stay.
• Resolve guest concerns and complaints in a thoughtful manner while maintaining campground standards.
• Prepare reports as required, relating to shift checklist, down-time reports, customer complaints and guest or staff accidents and injuries.
• Answer inquiries from guests regarding campground amenities and local attractions.
• Ensure logging and delivery of all messages, packages and mail in a timely and professional manner.
• Establish and maintain good communications and teamwork with fellow associates.
• Oversee and ensure that all guests are checked in/out in a friendly, efficient and courteous manner.
• Adhere to policies regarding handling of cash drawers while following specific KOA cash and credit card handling procedures.
• Notify management of any pertinent information related to daily shift activities.
• Maintain high standards of professionalism and customer service.
• Foster a work environment that maximizes employee involvement, morale and is dedicated to delivering all KOA expectations.