About Alicia Robins
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Viewed 318
Education
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2020 - Present
Kent State University, Ohio
Bachelor's of Science in Park, Recreation and Tourism Management with a concentration in Park Management
I will be a graduate in December 2024
Work Experience
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2024 - 2024
Hocking Hills KOA
KOA Intern
Learned all the jobs on the campground including administration, marketing, and operations. Often worked at the front desk answering phone calls, making reservations and checking people in.
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2011 - 2023
Arby's Brook Park, Ohio
General Manager
Recruiting, hiring, and training all restaurant staff. Holding employees to company standards while creating a fun work atmosphere. Scheduling employees to ensure shifts have proper coverage. Streamlining the restaurant processes to improve the guest experience. Monitoring restaurant finances, including sales and expenses. Enforcing food handling regulations and other guidelines to increase guest safety. Handling customer complaints. Completing necessary paperwork, such as sales, inventory, labor control, and product ordering and receiving.
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2023 - Present
Go Ape Strongsville, Ohio
Outdoor Adventure Guide
This is a seasonal job that I did last year and am currently working this season as well. I delivered safety briefs to guests, inspected and fitted guests’ safety equipment, monitored, patrolled and maintained facilities while promoting a safe environment.
