About Aliceya Ortiz
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Viewed 147
Work Experience
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2019 - 2021
Negley’s Well Drilling
Customer Service Representative
Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
Determine charges for services requested, collect deposits or payments, or arrange for billing.
Resolve customers’ service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers. -
2019 - 2022
Amazon Distribution
Material Handler/Packer
Stacking, piling, and preparing goods for shipment
Protected materials for transport by fitting goods into appropriate sized boxes/bags
Sorted and worked with hazmat materials for shipment
Operated pallet jacks and material moving equipment to move goods to various work stations
Monitored outgoing packages for proper shipping labels
Performed proper housekeeping to keep work areas clean such as sweeping floors, disposing of trash, and picking up products from floor -
2022 - 2023
Starbucks
Barista Trainer
Built rapport with new and returning customers to promote the company’s missions and values
Optimized workflow by maintaining a clean and organized work space
Performed complete inventory checks of stocks and supplies at direct intervals
Assisted training new hires on menu items, computer systems, company standards, and customer service expectations -
2024 - Present
Ulta Beauty
Material Handler
Accurately picking/ packing orders
Safely work with conveyors to prepare cartons for shipment
Organizing warehouse storage space effectively while adhering to all safety, quality, and production standards