Master Gardner

Master Gardner

Small Animal Care/ Veterinary Technology

I have an Associates in Animal Sciences specializing in Small Animal Care and Veterinary Technology

Park Manager

General Manager- Belle Ridge

General Manager (couple) (promoted from Camper Care): Maintain and review financials, reservations, expenses and budgets to meet HQ’s requirements. Took the lead on operational budgets to effectively hire work campers to produce positive outcomes on projects within the campground. Daily operations of the campground including: maintenance, housekeeping and store. Completely reset campground store to drive sales.

Camper Care: Remote call center which handled sales and marketing for all of 15 Spacious Skies Campgrounds. Handled guest complaints from all 15 campgrounds. Reservations and cancellations for all 15 campgrounds.

Guest Services Supervisor/ Store Lead (return)

Direct supervision of department team members. K2 Training and development of team members as well as cross train supervisors from other departments. Implement and adhere to company policies and procedures. Responsible for maintaining proper inventory levels, merchandising and positive sales growth in the store. Guest support for current, past and future guests through phone, text, email and in person. Delivered positive outcomes to guest complaints and concerns. Proper cash handling, reporting and deposits

Guest Services

Handle all guest interactions in the office setting. Handle all after hours calls and emergencies.

Store and Reservation Specialist:

Book new reservations and modify existing reservations. Respond to guests via text, phone, and email. Expedite guest experiences and special requests. Check in on average 100 reservations per day with just a small team.

Office/ Reservation Specialist and Housekeeping.

Registered guests, reservations and general office duties. Housekeeping of cabins and bathhouses.

Manager

Christmas Tree Lot Manager responsible for overseeing operations such as hiring/managing employees, stocking, sales, deliveries, setup and tear down.

Store Manager/ Guest Services Supervisor

Greet and register guests in a 190+ site campground. Take and confirm reservations through K2, over the phone, email and walk-in. Trained incoming work campers on K2, store policies and the campground. Processed orders and inventory control.

Store/ Reservation Specialist, Housekeeping, Maintenance and Projects

Worked on winter projects (painting and remodeling cabins, revamped the golf course), housekeeping of cabins and bath houses, Office-reservations, checking in/out guests. Made Hunts Brothers pizzas and wings for guests.

Reservation Specialist

Maintain the office stocking shelves and cleaning -Check in and out guests- Handled guest refunds, site changes and reservations.

Operations Supervisor/Owner

General duties include management of employees, HR, controlling food costs and inventory, marketing, repairs/maintenance and cleanliness/sanitation of equipment.