Customer Experience Manager

POSITION SUMMARY
Reporting to the Store Manager, the Customer Service Manager (CEM) ensures every customer enjoys
an outstanding shopping experience at Five Below. You’ll lead and train a team of cashiers, making sure
each guest has a quick and friendly checkout. This role focuses on creating an exceptional customer
experience, maintaining operational standards, and driving sales. Additionally, as a Customer Service
Manager, you will also take on Manager On Duty responsibilities during assigned shifts.
The Customer Service Manager is part of the management team that sets the tone by embracing and
living the Five Below Values! These values translate into creating the coolest brand on the plant, where
talented people want to grow their careers.

RESPONSIBILITIES
• Ensures all crew members are Wowing the Customer through personal contact with
customers. Trains the crew on the B.E.S.T. customer service experience; ensuring that each guest
has a fast, friendly check out experience.
• Responsible for leading their assigned store to achieve and maintain customer service score goals
provided by the District Manager.
• Responsible for leading front end operations, ensuring front end merchandising (candy, soda,
snacks) are set and meet or exceed brand standards. Ensures that all front-end equipment is in
working order and associates are trained to include services where applicable.
• Responsible for opening and closing procedures, maintaining the store cleanliness, recovery, and
keeping their store ready for customers at all times.
• Responsible for performing store manager duties in their absence.
• Partners with the store manager to recruit, train, coach, develop and supervise all crew members.
• Reviews all corporate communications and reacts accordingly.
• Partners with the entire store leadership team in merchandising procedures and World Recovery.
• Performs store maintenance including but not limited to taking out garbage, sweeping, cleaning
bathrooms, maintaining stock room
This job description is not all-inclusive. Additional responsibilities will be determined by the Store
Manager, as dictated by store needs.

Assistant Activities Director

We work to build a fun-filled day for our residents. We plan a calendar each month for them to have many options
for things to do throughout their day. I love engaging and seeing them smile while they participate in all the daily
activities. I enjoy making personal connections with all of them.

Customer Experience Manager

-I maintained the store look and atmosphere by being organized and professional.I focused on making sure the team
reached their goals and had fun while doing it. In this position I’ve created many ways for my team to enjoy coming
to work. I’m also responsible for providing the customers with their experience in our store by performing
operational duties that drive sales through product knowledge, merchandising, and customer service.